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Platform Lift Product Training Programme

The Building of our Platform Lift Product Training Programme

We invest hundreds of hours into getting to know our customers lifts, so we thought we’d give you an insight into how we developed the latest Platform Lift Product Training Programme for our engineers.

Platform lifts can generally be installed in 2-3 days, what’s more they are being sold in high volumes due to them being incredible value for money; their popularity makes them the ideal type of lift to train new engineers.

 

Learning About the Product

Before even starting to develop the programme our senior management team immersed themselves on the product, reviewing the documentation, sitting down with product experts and ultimately, where all the the real learning took place, by jumping on the tools and installing 8-10 lifts in order to reach expert status.

In the process we captured 40+ pages of notes, 500+ photo’s:

and over 100 hours of video footage:

Analysing What we’d Learnt in the Early Stages

Once we understand how the product functioned, both mechanically and electronically, we started to pull together the process for completing each stage of the installation, breaking it down into logical steps. Once we had this laid out we looked for leaner more efficient ways to approach things; a good example being where we halved the number of measurements and cuts that needed to be made on a standard height 2 floor lift. This we did by scribbling all the measurements of various components on paper, finding key relationships and doing the sums.

Developing the Ultimate Fitters Guide for the Engineers to Follow

Next we started to build the fitters guide, one for each the mechanical and technical engineers. The guide takes the form of a checklist that outlines the key high level steps to complete the install, in the correct order.

This list indicates the page where more detailed description for each task can be found, which covers:

  • How they should complete each step of the installation,
  • Where each other has to support the colleague with certain tasks,
  • Tips and tricks to help make the task easier,
  • Important notes highlighting specific risks or where caution should be taken to avoid later problems,
  • Photo-guides to help visualise what needs to be done,
  • Troubleshooting etc.

We then refined this over a couple of installs until we were happy we had it down to a tee.

Scene 1, Take 2, Lights, Camera, ACTION!

We found that short little tutorial videos are a great learning aid. We could introduce engineers to the product before they come face-to-face with it, allowing them to get familiar before their first on-site training session. They were also great for the engineers to access on the job if they needed some clarity on a particular step, or support with troubleshooting or even to recap on how to tackle some obscure optional extra that they may only come across from time-to-time.

Here is an example of one of our video training snippets that supplement the Platform Lift Training Programme:

 

Monitoring Engineers Progress and Supporting Their Ongoing Learning

Striving for excellence meant it wasn’t good enough just to teach someone how to do something we had to steer them down a path towards excellence with us and that means regular reviews along the way. To aid us with this we produced an Engineers Competency Chart to help us track how they are progressing with their learning and performance around each of the key installation steps.

This enables us to test and track, what they are capable of doing, how well they are capable of doing it and how quickly they are able to complete the installation.

Every engineer starts on as a mechanical engineer, supporting the technical engineer and depending upon experience they progress into learning the technical role somewhere between 3-6 months (quicker if they have experience on similar products and are able to fast track through the mechanical role)

This approach ensures that everyone gets to understand each others role fully and creates more rounded engineers.

Moving On Up

It’s not just about creating a pool of talent that excels with these types of products, it’s about finding what drives our engineers, where their passions lie and what their goals are. The most obvious step is to move onto bigger more complex projects, taking 2-3 weeks to complete; therefore we are working on bringing in the necessary talent to help us develop similar programmes to assist our engineers in making that move. So watch this space!

Thanks for Taking an Interest

If you would like to find out more about who we are, what makes us tick and where we are heading then don’t hesitate to contact us.

 

 

 

Lift Installers – Engineer Training Course

Our First Complete Lift Installers Course Goes Live

We recognised early on that to engineer great lift installers we needed a great training programme to kick things off.

After evaluating a number of training systems we selected one that we felt was the best fit and started work on putting our complete Health and Safety training modules onto our new lift installer training portal.

Over the last month we have been busy developing the material, setting up the online tests and having one of our lift installers test out the new platform.

Lift installers will now be able to progress through all 10 Health and Safety modules, sitting a test at the end of each one and earning points, badges and other rewards as they progress.

The Modules now include:

Health and Safety at Work Act

Covers the importance of Health and Safety and why the legislation is there to protect all in the workplace.

Personal Protective Equipment

Teaches what PPE is required, how to use it and how to care for it.

Lift Installers, Lift Installation

Construction Site Inductions

Informs lift installers what to expect from a good Site Induction and outlines who is responsible for providing it.

Lift Installers, Lift Installation

Safe Manual Handling

This teaches the best manual handling techniques and provides guides on what the safe weight limits are.

Lift Installers, Lift Installation

Access, Egress and Working at Heights

Covers how to access and egress a lift shaft and the safe control of lift cars from above. It also covers working at heights and safe use of ladders.

Lift Installers, Lift Installation

Safe Use of Tools

This module gives engineers a guide as to how to safely use all manner of tools and how to care for them to prolong their life and ensure they are fit for purpose.

Lift Installers, Lift Installation

Safe Working Environment

We believe in keeping our working environment safe and clear. This module sets the standards and teaches engineers what the requirements are.

Lift Installers, Lift Installation

Control of Substances Hazardous to Health

COSHH is covered in detail, ensuring that engineers understand the risks, how to deal with chemical accidents and what the warning signs all mean.

Lift Installers, Lift Installation

Fire Safety

This section covers basic fire safety, covering preventative steps, types of fire extinguishers and when to use and fire escape procedures.

Lift Installers, Lift Installation

Emergency First Aid and Accident Reporting

This module goes through what to do when first aid is required and also how to go about reporting the accident.

Lift Installers, Lift Installation

Lift Engineers Serving the Lift Industry

A Quick Sprint and Another Lift Installation is Complete

Another lift installed by our first Sprint Team and another satisfied customer.

This type of lift installations is great for us to be able to bring new trainee engineers onboard and with so many out there to be fitted and dwindling numbers of reliable and experienced engineers, it is important that we use these type of jobs to train and give experience to the next generation of lift engineers.

Lift Engineers Serving the Lift Industry

Training on the New Sumasa Lift in Barcelona

Ross, one of our talented engineers, studying at the Sumasa training facility over in Barcelona.

The course was pretty full on and held over a weekend, so unfortunately Ross didn’t get too much time for taking in the sights.

 

Lift Engineers Serving the Lift Industry

Sneak Peek of New Lift Engineer Vehicle Livery

Our design team are in the process of putting the finishing touches to our brand new vehicle livery.

We are aiming to have the first vehicle in the new livery on the road before the summer.

 

Lift Engineers Serving the Lift Industry

A Quick Sprint and Another Lift Gets Installed

Another lift installed by our first Sprint Team and another satisfied customer.

This type of lift installations is great for us to be able to bring new trainee engineers onboard and with so many out there to be fitted and dwindling numbers of reliable and experienced engineers, it is important that we use these type of jobs to train and give experience to the next generation of lift engineers.